International shipping services from UK to New Zealand, short review

Amazing Fact: Living anywhere permanently for any length of time will mean that you’ll have accumulated goods.

Although houses in London typically come furnished, we decided that we would furnish our property with our own IKEA items.

Started from scratch when we get to New Zealand with a family of 4 would be expensive. Considering the cost of beds, couch, appliances, toys etc would exceed the cost of shipping.

To get an idea of services we got 4 different quotes from the following companies, the wife who loves spreadsheets, made this little beauty.

REMOVALS 2

PSS – 

https://www.pssremovals.com/

The lowest quoted price. Main concern with was the company receiving our shipment in New Zealand was a third party. We didn’t feel comfortable that another company will be responsible on the other side and also, if something was to happen with our shipment, the claim will have to be made in the UK.

This would mean contacting an office back in UK whilst in New Zealand, I’m sure PSS is a professional organisation but for the sake of reducing unnecessary stress, on top of a major move with 2 young children we didn’t want to risk it.

Pickfords

www.pickfords.co.uk

I met with the sales manager from Pickfords at the same event I met PSS, http://www.workingin-events.com/ – it was a bit disappointing that I had to call Pickfords to organise the quote, considering they took all my details at the event. It wasn’t a major deal but small things like this with such a big decision like moving to the other side of world can have an effect on perception.

Once the contact was established the communication was professional and detailed,

Although we didn’t choose Pickfords, ANZ bank managed to get in contact with us via email and we opened an account with them whilst in London.

Anglo Pacific – most expensive quote

www.anglopacific.co.uk/

The guy who came to our house to price up our furniture was straight out of sales school. He was in hard pitch mode talking about how great his company was and in particular how good he was. Bad vibe from him from the start, along with the most expensive quote. It wasn’t a good start

We had a few questions, so here’s an email we received after we got the quote £3470 for the shared container

From: me
Sent: 18 May 2015 11:06
To: M
Subject: Re: Anglo Pacific London Ap119291919

Dear M,

Hope you are well?

We have now seen a few different moving companies and have some questions we would like to ask you before we go ahead and make our final decision.

–  How much does the insurance cost?

Our insurance charges are 3%+ IPT (Insurance Premium tax which is 6% of the 3%) from the declared value of the goods. This is an optional service and can be taken with an outside provider.

–  As quoted in your email regarding the changed to the NZ quarantine which take effect from the 1 June 2015 – you mention there would be additional charges.  What would these additional charges be? Or if you cannot give us an exact amount can you give us an indication?

Groupage ( Shared Container Effects)  – Auckland (Within 30 miles) – No increase reported to current rates

FCL ( Sole used containers )  – Approximate  Increase expected NZ$650.00 to the current rate given

–  In terms of the size estimate – If on moving date the size ends up being bigger than what we were quoted for, what would be the price increase?

It is suggested that all changes to the packing list are advised prior to accepting the quotation so that we can allocate the correct resources.

Groupage ( Shared Container Effects)  

Our final invoice will be based on the volume of goods collected, Charges will be based on the minimums and volumetric bands applicable.

Final volume collected will be calculated based on  individual dimensions, measured and recorded by the removal crew on the Packing date. If the volume turns out to be greater than quoted we will invoice you for the balance. Likewise if the volume turns out to be lesser compared to the estimated we will arrange for a refund.

FCL ( Sole used containers )

If the volume turns out to be greater than quoted we will invoice you for the difference in packing material. Likewise if the volume turns out to be lesser compared to the estimated we will arrange for a refund for the difference in the packing material.

 –  During the visit I was told that if the size of the move ends up being smaller than what was quoted we will get money back. Now I might have missed this, but I could not find details of this in the attached paper work.  Could you please clarify how this works? For instance – if we go for a sole container rather than groupage – and we end up around 650 Cubic Feet what would be our price then?  If we went with groupage and our size ends up around 650 cubic feet what would the price be then?

As noted above it is suggested all changes are informed in advance to allocate the correct resources. I’d be happy to go through the packing list with you on the phone. Approximate difference in the packing material will be £40.00-£50.00

 

. . .

Crown Relocations  – we chose

https://www.crownrelo.com

Very helpful guy who came to price up our flat. Again we had some questions, so here’s the email below for their quote of £2784 for the shared container

From: me
Sent: 07 July 2015 11:07
To: crown
Subject: Re: Relocation to Auckland / Nicholas Manarangi / 1504-06993 (packing October 2015)

Hi crown

As I mentioned in my email yesterday I have some questions for you regarding the insurance form/policy.

The application form asks Moving by – land/sea/air – ours will go by land and sea but it says only tick one.  Shall I just tick sea then?

Please tick Sea

For the cubic capacity – what if we go over from what has been quoted to us?

Then  the value will increase and the charges will be adjusted accordingly.

The same applied if the final packed volume is less than what was estimated. The value would be reduced and the charges would be adjusted accordingly.

This is because the lump sum is based on volume.

As mentioned yesterday we are considering the lump sum option.  What is meant with the plus shippign charge? Is this the part where we can insure the total value of the moving cost in case something happens with the entire shipment?

Yes the ‘shipping charges ‘ is the cost of your move (£2,470 GBP) added onto your insured value for your goods. This covers you for two things. Firstly, in the event of a total loss you can claim back the cost of your move and secondly, in the event that anything is missing or damaged and must be replaced from overseas, you can claim back the cost for shipping it to your destination.

Regarding items – as far as I can think now we have no items which have a value over £1,000.  However, do I need to consider what the value would be of the products in New Zealand or in the UK?  Because in the UK everything would be under £1,000 but in New Zealand some items would be more expensive if we had to buy completely new.

Yes because your claim will be handled at your destination so it’s important to consider the replacement value of items in New Zealand.

This question also relates to another question I have – if we decide to go with the lump sum option and we had to make a claim for an item which is entirely damaged and had to be entirely replaced – how would the value be calculated to replace this item?

For example, say something happened to our sofa and it was no longer usable.  How would the value be calculated?

If you have gone with the lump sum option and you do not declare any items valued in excess of £1,000 GBP, then the maximum you can claim for any item is £1,000 GBP.

If the sofa was declared at say £1500 GBP, and this was added on to your lump sum value, then you can claim £1500 GBP for the sofa.

What will be our total cost for insurance if we went with the lump sum option, didn’t have any items over £1,000 and didn’t add shipping charge (if I understood this correctly), and didn’t add in any of the extra options?

Based on your minimum lump sum insured value of £31,320 GBP, the cost at 3% would be £995.98 (including insurance premium tax).

The 3 additional options of protection against Mould & Mildew, Pairs & Sets and Electrical & Mechanical Derangement are part of our Comprehensive policy as these are not included in the standard policy. These are charged at an additional 0.2% each.

If you have any electrical items, you would benefit from having the additional protection against Electrical & Mechanical Derangement because movement on the water can sometimes dislodge the internal parts causing mechanical derangement.

If you have clothing, or items of fabric such as your furniture, you could also benefit from having the additional protection against Mould & Mildew as this may occur when there is a change in humidity or moisture, which can happen during long periods of transit through different continents overseas.

If you have any items that are part of a pair or set such as a 3 piece suite, china, etc then you would also benefit from the additional protection of Pairs & Sets as this option gives consideration for the value of the set, even if only 1 item is damaged.

If you do not have any electrical items or items that are part of a pair or set you would not require these extra options. However, as your goods will be shipped into a sealed container overseas for a number of weeks you could benefit from the additional protection against Mould & Mildew.

Based on a value of £31,320 GBP the 3 extra options of cover would cost £66.40 each (including 6% insurance premium tax).

 

For an update on progress of Crown Relocation and our move check out the next article here:

 

 

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Nicholas Manarangi

After 10 years away Nick and his family are returning to New Zealand. Leaving their busy London lives behind and exchanging it for new challenges in Auckland. Motivated by family and a change in lifestyle.

Nick's Dutch wife is mostly concerned about the quality of NZ chocolate and cheese.Hope we don't disappoint.
connect here

Nicholas Manarangi

After 10 years away Nick and his family are returning to New Zealand. Leaving their busy London lives behind and exchanging it for new challenges in Auckland. Motivated by family and a change in lifestyle. Nick's Dutch wife is mostly concerned about the quality of NZ chocolate and cheese. Hope we don't disappoint.